To Our Valued Clients,
In a continued effort to provide our clients with the best state-of-the-art data center infrastructure, this is to notify you that AIS will be performing maintenance between Saturday morning, August 13, 2016, through Sunday evening, August 14, 2016.
Type of Maintenance: Power
Location: 9305 Lightwave Ave. San Diego, CA 92123
Purpose: Perform DP 1 De-Energized Maintenance and Retrofit.
High Level Summary: Beginning at 2:00 AM on Saturday, August 13, 2016, AIS engineers, working together with dedicated manufacturer’s engineering support, will perform de-energized preventive maintenance and upgrade to all or a portion of the power distribution system supporting your environment. During this maintenance initiative, all power distribution support will be removed from the UPS 1 supported production environment; subsequently the UPS 3B1 and 3B2 environments will be shut down and migrated to UPS 1. You will be contacted by your Account Representative or an AIS Client Services Engineer who will indicate to you which of the scenarios outlined below applies to your environment, and what the available options are to ensure there is no power interruption to your environment during the scheduled maintenance.
Clients with A+B Power Configuration Supported from UPS 1 – August 13th
An audit of your environment has identified that to ensure continuous sustainable support throughout the maintenance activity, expected to take 8-12 hours to complete, a power circuit re-feed will be required prior to the maintenance commencement. This prior re-feed activity will require a short period of 5-10 minutes to complete and will be scheduled over the next several weeks. Upon completion you are assured that your environment will remain online and in production throughout the maintenance initiative. There is no cost to you for the power circuit re-feeds, as necessitated by the service you subscribed to.
Clients with Single Sourced Power Configuration Supported from UPS 1 – August 13th
The single-sourced affected portion of your environment will remain offline for the duration of the maintenance activity, expected to take 8-12 hours to complete. Should you choose to contract for upgraded (A+B) or cabinet level “N+1” power distribution, there is an option to have this work completed prior to the maintenance activity and your Account Representative or a Client Services Engineer can work with you to coordinate this. If selected, this prior re-feed activity will require a short period of 5-10 minutes to complete and will be scheduled over the next several weeks. Upon completion you are assured that your environment will remain online and in production throughout the maintenance initiative.
Clients with 2N Power Configuration Supported from ASTS-PDU’s & UPS 3B1 & 3B2 – August 13th (3B2) & 14th (3B1)
This maintenance is not expected to be production impacting as your environment is “2N” power distribution configured however during this maintenance activity one side of your “2N” configured environment will be isolated and de-energized for up to 12 hours. To ensure continuous sustainable support throughout this maintenance activity proper load configuration and balance at the rack / CDU level is critical.
If you have any questions or concerns in advance of the forthcoming communication from your Account Representative or a Client Services Engineer, please feel free to contact AIS Support at (866) 971-2656 or email to email@example.com.
Window Start: 8/13/2016 – 2:00 AM PDT
Window End: 8/14/2016 – 10:00 PM PDT
Schedule: The window for maintenance is scheduled to begin at 2:00 AM on Saturday, August 13, 2016, and end at 10:00 PM on Sunday, August 14, 2016. Should additional time be required, notice will be provided and the maintenance window will be expanded.
Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the AIS electrical engineering team and consistent with IEEE and UL standards.
Regression Planning: The AIS electrical engineering team will be on-site managing this window. As with any mechanical work, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.
If you have any questions or concerns, please email firstname.lastname@example.org