BUILDING POWER MAINTENANCE
Dear Valued Customer,
As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding a power maintenance which may affect your connection to Cogent:
Start time: 2:00 AM PDT 08/13/2016
End time: 10:00 PM PDT 08/14/2016
Expected Duration of Power Outage: 12 hours Work order number: VN5440 Order ID(s) impacted: 1-212800956
Cogent customers receiving service at 9305 Lightwave Ave, in San Diego, CA may be affected by this maintenance. This maintenance has been scheduled by American Internet Services (AIS) who should have already notified you. The purpose of this work is Perform DP 1 De-Energized Maintenance and Retrofit..
During this maintenance window, no impact to Cogent Equipment is expected.
Please note that unless you have your in-office equipment including any media converters connected to your own backup power source your connection will be down the entire time the power is out.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-877-7-COGENT and refer to this Maintenance Ticket: VN5440.
We appreciate your patience during this work and welcome any feedback. Thank you for being a Cogent customer.
If you have any questions or concerns, please email email@example.com