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Can I just buy an external hard drive to backup?
Traditionally, most people go out and buy an external hard drive or NAS box for their backups....
Views: 156
Can you briefly explain the idea of how the ArchCloud’s Software works?
The software consists of two parts, the client (ArchCloud Pro and Lite) and our servers. The...
Views: 178
How do I install ArchCloud Pro/Lite?
Please refer to the User Guide/Manual located in the Downloads section.
Views: 127
How does Volume Shadow Copy work?
Volume Shadow Copy (VSS) technology is built into Windows XP and Windows 2003 and newer...
Views: 732
I have a trial account, how do I subscribe for the service?
Goto http://www.redorum.com/client/cart.php and click on ArchCloud Lite or Pro, and select the...
Views: 177
I have lost my encryption key, can you send it to me?
Your encryption key is never sent to our servers. We cannot help you retrieve it. The files that...
Views: 156
What are Off-line backup, Logout backup reminder and Local backup features?
Off-line Backup is basically designed for notebook users who are off-line most of the time, and...
Views: 171
What are the hardware requirements?
For ArchCloud Pro
• Memory: o 128MB (minimum)...
Views: 123
What is the retention area?
The retention area is space used to store older versions of files and files that you have deleted...
Views: 146
What Operating Systems (OS) are supported?
All operating systems that supports Java2 Runtime Environment 1.4.2 or aboveArchCloud...
Views: 136
What’s the benefit of ArchCloud’s online backup?
The main benefit is for disaster recovery and insuring that you can recover your data. No capital...
Views: 152
When I change my password, does it change the encryption key?
Changing your password does not alter the encryption key in anyway. It is very important to keep...
Views: 124
Where can I find the latest release notes for ArchCloud?
Current release notes for v5 can be found here: http://archcloud.com/products/release-notes-v5
Views: 142
Where do I get the manual?
http://www.redorum.com/client/downloads.php
Views: 144
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